About Us
Comfort Care Homes offers a wealth of personal and functional care and associated domestic services to meet the needs of dependent clients (service users); these may include younger people, those with a disability and people who need assistance due to illness, homeless, asylum seekers or referred by Local Authority as section 20 or under section 31. This will be achieved by promoting a standard of excellence which embraces fundamental principles of good care practice that is witnessed and evaluated through the practice, conduct and control of quality care in the domestic environment.
Comfort Care Homes also are supporting adults aged 18 – 65, respite, live-in and domiciliary care in their own homes.
The right of individuals to be left alone or undisturbed and free from intrusion or public attention into their affairs. This is taken into account in the formulation of Care Plans, and will only be overridden in exceptional circumstances, and with the knowledge of the service users or their advocate.
To deliver a service of the highest quality that will improve and sustain the client’s overall quality of life for Young People aged 16 to 18 and adults 18 -65.
Care is provided in partnership with Young People, their carers and relatives, respecting their diverse needs, preferences and choices. It is standard practice for a member of our management team to visit each Young People before commencing the service to be able to understand the individual situation and then provide the most suitable package accordingly.
The Aims and Objectives of the Company
Person cantered care forms the core of the service we provide here at Comfort Care Homes and our staff are committed to meeting our aims and objectives:
- To deliver a service of the highest quality that will improve and sustain the client’s overall quality of life for service users
- To ensure that the service is delivered flexibly, attentively and in a non-discriminatory fashion, while respecting client’s right to independence, privacy, dignity, fulfilment, and the rights to make informed choices.
- To ensure that client’s needs and values are respected in matters of religion, culture, race or ethnic origin, sexuality and sexual orientation, political affiliation, marital status, parenthood and disabilities or impairments.
- To match the nominated Care Worker as closely as possible with the client, and respecting the need to change the Care Worker in the event of subsequent non -compatibility.
- To manage the Care Service efficiently and effectively to make best use of resources and to maximise value for money for the Purchaser / Service users
- To involve service users and carers in the provisions, management and development of services, which will be monitored regularly as part of the quality assurance framework ensuring that the service is run in the best interests of our Young Peoples.
- To ensure that all service users are aware of the procedures of making compliments, comments and complaints.
The right of individuals to be left alone or undisturbed and free from intrusion or public attention into their affairs. This is taken into account in the formulation of Care Plans, and will only be overridden in exceptional circumstances, and with the knowledge of the Young People/Adults or their advocate.
Young People/Adults confidentiality is, wherever possible, maintained. On occasion, it will be necessary, for the benefit of the Young People/Adults or others to share personal information with either other professionals or organisations. Where possible, Young Peoples/Adults are consulted and their views taken into account.
All individuals, whatever their circumstances, have the right to be treated with dignity and respect.
Young People/Adults have the right to be heard and to be fully informed on all aspects of their care. Methods of communication are appropriate to the particular abilities and experiences of each individual, and are tailored to each particular set of circumstances.
Young People/Adults are enabled to act independently. Services are aimed at maximising the individual’s capacity for self-care and mobility.
The value of the contribution of carer and family support is fully recognised. The needs of carers providing, or intending to provide, regular or substantial care is, where requested, assessed independently of the needs of the Young People/Adults. The outcome of the assessment is taken into account when agreeing Care Plans.
Comfort Care Homes believes that, for services to be effective, they should be based on sound values and principles and an understanding of the fundamental and individual needs of service users. The Service Values are as follows:
Every individual, whatever their circumstances, has the potential for development, and the right to hold personal aspirations. Within the boundaries set by legislation and professional social work ethics, Young People/Adults are encouraged in achieving their personal goals.
The rights of citizenship are safeguarded for all Young People/Adults. Work should be conducted in a manner that facilitates empowerment and makes appropriate use of advocacy.
Young People/Adults are expected to accept appropriate responsibilities, taking into account their particular abilities and circumstances. These may include having due regard for others, for property or for participation in Care Plans.
Services are designed to be accessible and flexible, promoting ordinary lifestyles and based upon Young People/Adults' own choices. Individual choice is promoted, within the limits imposed by service constraints.